Google Ads Support Specialist

About the role

This role is for someone early in their paid media career who wants to grow fast in a high-standard environment. You'll get real ownership from day one, with senior mentors close by to help you grow. As a Google Ads Support Specialist at Northline Collective, you'll be the first line of support for clients using Northline's Google Ads MCC product line.

You'll work with a portfolio of ambitious international clients, collaborating across strategy, analytics, and creative — with the tools, budget, and trust to do the best work of your career. We value results and quality equally, and back that up with generous, competitive pay.

The team you'll join

Client Services is the voice of the client inside Northline. We own the strategic relationship and make sure the work's results always come first.

What you'll do

• Handle inbound client requests about Northline products
• Diagnose and resolve common technical issues
• Escalate complex cases to product and engineering

What we're looking for

• ★1+ year of experience supporting a SaaS product's customers
• ★Basic understanding of Google Ads and MCCs
• ★Patience and the ability to explain technical things simply

Don't check every box? We still want to hear from you. If you're close and ready to grow, apply anyway — attitude and curiosity matter just as much as the checklist.

Your first 90 days

1. 1Weeks 1–2: Onboarding, access to accounts and tools, and getting to know the team and key stakeholders.
2. 2Weeks 3–4: Auditing your accounts, understanding each client's goals, and finding quick wins.
3. 3Month 2: Launching your first optimizations and experiments, and taking independent ownership of results.
4. 4Month 3: Presenting a clear plan for the next quarter and fully owning your accounts and goals.

Tools you'll work with

Perks & benefits

• Excellent, highly competitive USD salary
• Work with global brands in 24+ countries
• Annual budget for learning and certifications
• A supportive team with a high bar for quality

Our hiring process

1. 01
   Application
   Send us your resume and a short note on why this role fits you.
2. 02
   Intro call
   A 30-minute conversation with our talent team about you and the role.
3. 03
   Practical exercise
   A hands-on Google Ads case or portfolio review — no trick questions.
4. 04
   Team interview
   Meet your future teammates and manager.
5. 05
   Offer
   We move fast — you'll usually hear back within a few days.